If an item is eligible for 1-day or 2-day shipping, it will be noted on the product detail page, in the shopping cart, and the check out page.
ASHLEY FURNITURE DELIVERY STATUS ZIP
Select Standard Shipping items in select ZIP codes are eligible for 1-day or 2-day shipping. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. We request a 48-hour notice if you want to reschedule or cancel delivery. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. Please arrange for an adult to be present when the truck arrives. Home Delivery – will deliver larger items one of two ways: directly from an independently owned and operated Ashley (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service.Īfter you place your order, will be contacted (typically within two business days) to schedule home delivery. Items may require assembly. You’ll receive notification as soon as the order ships. Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
You will receive your order either via Standard Shipping or In-Home Delivery. In-Home Delivery - will deliver larger items one of two ways: directly from an independently owned and operated Ashley (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. You'll receive notification as soon as the order ships. Items may require assembly. Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. The family claimed in the lawsuit that they noticed the furniture was damaged or poorly manufactured while they were unpacking it.The size and weight of your online purchase are factors that help us determine the most efficient delivery method. The lawsuit said the family lived in a house without furniture while waiting for their delivery until May 2021, when Ashley Furniture made some of the items available for pickup from a warehouse in Midland, which was 370 miles round-trip from where they lived in Van Horn. The family’s lawsuit said they bought several items from Ashley Furniture in April 2021 and were told the furniture could not be picked up and would be delivered two to six weeks after purchase.Īccording to the lawsuit, the family waited for the furniture to be delivered for weeks, and when they called Ashley Furniture to ask about the status of their order, they “were continually put on hold or hung up on.”
LUBBOCK, Texas - A family from Van Horn, Texas, sued Ashley Furniture HomeStore for fraud and said the company did not deliver furniture they bought, and when the furniture was later picked up from a warehouse, there were several damaged or missing items.Īshley Furniture denied the claims and said the family’s claims were not valid for several legal reasons.
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